phoebevmoore

Global judgements and ideas.

Speaking tour for the Quantified Worker

Keynote lecture for Chartered Institute for Personnel Development (CIPD) ‘The New Surveillance Workplace’, Chartered Institute for Personnel Development (CIPD) Dubai Research Symposium Anticipating Futures in Research. 15-16/04/20. (rescheduling now due to C-19)

Watch my Keynote for European Parliament Panel for the Future of Science and Technology based on my commissioned expert report and project 2019-2020 ‘Surveillance and monitoring: The Future of Work in the Digital Age’, where I offer First Principles & Policy Options to protect workers’ collective & individual data rights. Read my presentation.

FORTHCOMING TALKS

SilentWorks: Whose Labor Is Hidden In AI-Capitalism? Keynote. 07-23/11/20

Nuernberg Digital Festival: Keynote. 09-17/11/20

I have two forthcoming keynote lectures on the concept I am developing where I am interrogating the working conditions of Artificial Intelligence Trainers (AIT) whose invisibilised work is increasingly dangerous and traumatic.

Artificial intelligence (AI) is perhaps the most important technological advancement of our time, and the AI sector is thriving globally. However, the backbone of AI development relies upon swathes of semi- and unskilled workers in both the Global North and South who carry out digital ‘dirty work’ (Roberts 2016) in social media and data services. Artificial intelligence trainers (AIT) as a category is a newly depicted type of worker which I define to be t a) content moderators, who curate content for social media platforms such as Facebook and other news and video services, and b) data service workers, who work with data via annotation and natural language process training for such products as Amazon’s chatbot Alexa. The main, and very lucrative, asset that AIT workers provide is information for huge databases of images and text which are used to train machines for AI, which add significant value to social media and smart devices, and contribute to the development of AI.

This lecture aims to unearth the working conditions and experiences of, in particular, the women who work in these roles; and the institutional, social and legal parameters within which they are working. AIT’s work is set in the context of crisis and change, where ‘big tech’ multinational companies, or the enormous multinational corporations that employ AIT via third-party subcontractors, respond to Covid-19 (C19) by restructuring the workforce and expecting workers to become increasingly digitally available but significantly tracked, where knowledge workers and others are required to work from home. Many of these issues faced by AIT pre-date this moment however and are expected to continue, so I provide a thorough analysis now which has implications into the future of digitalised work as well as the development of AI itself. (Moore)


Unboxing AI: Understanding Artificial Intelligence.

I am also looking forward to speaking at the forthcoming Unboxing AI event run by Ivana Pais, Antonio Casilli, and others, originally scheduled to run in Milano and now online!

Job erosion, biased recruitment algorithms, safety risks: today many are drawing attention to the consequences of artificial intelligence on the job market. But what are the material conditions of AI production? Who are the multitudes of precarious workers generating data and operating algorithms? What are the geographical areas and the social scope of the work required to produce intelligent technologies? In what way do beliefs, cultures and values of those who design and implement artificial intelligence solutions influence the use of these technologies?

The conference Unboxing AI seeks to open the black box of artificial intelligence to allow the hidden, neglected or hushed-up aspects of the technological revolution to emerge.

Keynote lecture for Chartered Institute for Personnel Development (CIPD) ‘The New Surveillance Workplace’, Chartered Institute for Personnel Development (CIPD) Dubai Research Symposium Anticipating Futures in Research. 15-16/04/20. (rescheduling now due to C-19)

Plenary lecture for British Sociological Association ‘Quantified bodies at work’, Work, Employment and Economic Life (WEEL) Stream Plenary. British Sociological Association Annual Conference. Shaping Tomorrow’s Bodies at Work. 21/04/20. (rescheduling now due to C-19)

PREVIOUS TALKS

The Manchester Industrial Relations Society (MIRS) first 2020 event

Work, Technology and What Counts: Surveillance and Monitoring and Worker Responses

Research Seminar, 30 January 2020

The Manchester Industrial Relations Society (MIRS) is a well-established and important forum for the discussion of industrial relations and employment issues within Britain.

Founded 53 years ago in 1964, the Society has mounted a continuous annual programme of meetings addressed by distinguished speakers from the industrial relations, human resource management and trade union world. We now have over 160 members from across the north-west of England, drawn from the trade unions, management, Acas, Industrial Law Society, and Universities

10th International Conference on the Prevention of Accidents at Work

Austria Workers’ Compensation Board

First Keynote, First Day 24 September 2019: Phoebe V. Moore
University of Leicester School of Business, United Kingdom and WZB Fellow Autumn 2019.

The Smart Worker: (Artificial) Intelligence and OSH

The use of artificial intelligence (AI)-augmented tools and applications is on the increase in workplaces today. Therefore, occupational safety and health (OSH) practitioners are speaking to unions and representatives to identify how to work intelligently or to ensure ‘smart work’. However, autonomous AI machinic intelligences are now being incorporated, seen in the ways AI-augmented tools and applications in human resources, performance monitoring, robotics, and gig work, are designed with assistive, prescriptive, descriptive, collaborative, predictive and affective capacities in mind. The question is, given the now autonomous forms of intelligence attributed to machines, who/what is looking in the mirror at whose/which reflection? Do new forms facilitate workplace relations requiring not only machinic intelligence, but also human intelligence and smart work? Based on my 2019 EU-OSHA report on the use of AI in the workplace today, this talk outlines where and how AI is being adopted in workplaces, and the benefits and risks to OSH that they imbue.

Seminar o novih in nastajajočih tveganjih na področju varnosti in zdravja pri delu (Cankarjev dom, 19. september 2019)

Slovenia’s Ministry of Labour, Family, Social Affairs & Equal Opportunities

Keynote: ‘Use and Misuse of Modern Technologies for Monitoring of Workers & Working Environment’

MDDSZ želi s seminarjem spodbuditi širšo razpravo o rabah in zlorabah modernih tehnologij za spremljanje in nadzorovanje delavcev ter delovnega okolja.

Ministrstvo za delo, družino, socialne zadeve in enake možnosti organizira seminar o novih in nastajajočih tveganjih na področju varnosti in zdravja pri delu, na katerem bo tekla razprava o možnostih rabe in zlorabe modernih tehnologij za spremljanje in nadzorovanje delavcev ter delovnega okolja (Cankarjev dom, 19. september 2019). Podrobnosti so razvidne iz programa.

Na seminarju bo gospa dr. Christa Sedlatschek, direktorica Evropske agencije za varnost in zdravje pri delu (EU-OSHA) predstavila projekt predvidevanja novih in nastajajočih tveganj na področju varnosti in zdravja pri delu

V prej omenjenem projektu sodeluje tudi gospa izr. prof. dr. Phoebe V Moore iz Univerze v Leicestru, strokovnjakinja za politično ekonomijo. Tako je EU-OSHA v začetku meseca julija objavila njen članek »OSH and the future of work: Benefits and risks of artificial intelligence tools in workplaces«. Na seminarju v Ljubljani bo, med drugim, predstavila prve ugotovitve poročila o (zlo)rabah modernih tehnologij za spremljanje in nadzorovanje delavcev ter delovnega okolja, ki ga pripravlja za Evropski parlament.

http://www.osha.mddsz.gov.si/novice/2019-08-21-Seminar-o-novih-in-nastajajocih-tveganjih-na-podrocju-varnosti-in-zdravja-pri-delu-Cankarjev-dom-19-september-2019

United Nations Office for the High Commissioner of Human Rights (OHCHR) ‘Women’s Human Rights in the Changing World of Work’

This Europe based consultation was organised by the UN Working Group on the issue of discrimination against women in law and practice to inform the 2020 Human Rights Council Reportat OHCHR 13 June at the OHCHR Geneva. 

As the invited expert on digitalisation and work, I spoke abt Digitalization & Women at Work. Others were invited from  the ILO, ITUC, PSI, VBO-FEB, UN Women, Roma Women, Sami, Sami Indigenous Women and WECF-INT.

CIPD Festival of Work

University of Leicester news item on my talk at the CIPD Festival of Work 12 June:

Dr Phoebe V. Moore, Associate Professor in Political Economy and Technology at the University of Leicester’s School of Business, will speak at the CIPD Festival of Work on Wednesday 12 June 2019 at the Olympia, London.

A well-known expert and author on workers’ rights and technology, Dr Moore will be speaking about her recently published EU-OSHA report on the highly topical subject of Artificial Intelligence-augmented human resources practices, including people analytics and chatbots. Also later this week, Dr Moore will appear as an invited expert speaker at the United Nations Office of the High Commissioner for Human Rights (OHCHR) “Women’s Human Rights in the Changing World of Work” consultation on women’s work in ICTs.

Dr Moore’s talks build on her recent book The Quantified Self in Precarity: Work, Technology and What Counts (Routledge 2018) and article ‘Tracking affective labour for agility in the quantified workplace’, Body & Society (2018). Moore may also touch on two forthcoming articles: ‘The mirror for (artificial) intelligence: In whose reflection?’ which she has written for a Special Issue of the journal Comparative Law and Policy entitled Automation, Artificial Intelligence and Labour Protections; and a co-authored article with Simon Joyce to be published in the Review of International Political Economy on working conditions and management methods in gig work and the platform economy.

The established CIPD Festival will bring together an array of other experts to discuss learning and development and HR software and will this year also add the new dimension of The Future of Work.

EU-OSHA Expert Meeting

Expert meeting “Digitalisation and OSH” 20th May, EU-OSHA premises Bilbao.

Several experts were invited to speak about the EU-OSHA’s OSH overview “Digitalisation and OSH” background and plans. This is part of the large project run by EU-OSHA that

OSH overview on Digitalisation will run between 2020 and 2022 as a follow-up to EU-OSHA’s Foresight on new and emerging risks resulting from digitalisation concluded in 2018.

In preparation for this invitation only event, I was commissioned to write Expert Report: OSH and the Future of Work: Benefits and risks of artificial intelligence tools in workplaces

KU Leuven Institute for Labour Law & International Labour Organisation (ILO) Employment Policy Department: ‘Artificial Intelligence, Automation and Labour Regulation’.

Artificial Intelligence, Occupational Safety and Health and the Future of Work

28th February 2019. This talk is based on my recent EU-OSHA expert report (launched 14/02/19) which looks at the use of AI enhanced tools and applications in workplaces, looking at where and how this is occurring and what the implications are for of workers’ occupational safety and health (OSH). To identify this, the report outlines where and how AI is being applied in the workplace, covering a series of applications and tools now used for workplace decision-making, in human resources (HR) via people analytics and interview filming; AI augmented robotics including collaborative robots (cobots) and chatbots; the uses of wearable technologies and assistive tablets on the production assembly line; and algorithmic processes in gig work. Each section outlines the benefits and risks that AI presents for OSH at work. Then, the report suggests worker training and outlines government and international responses to the rising risks and benefits to AI at work. In conclusion, I provide some recommendations for how to best manage and mitigate the worst risks that could arise with AI in workplaces.

CAMRI Westminster Research Seminar:

21st February 2019. Computers have been able to read text and numbers for many years. Nowadays, computers can see, hear and speak, via the application of AI processes and systems, and the contribution of AI development and usage to economic growth is being touted with breathless anticipation in various prestigious camps. Recent reports emphasise that AI is going to make significant global changes, including a major socio-economic impact where labour markets and workplaces, in particular, will be affected. AI can enable workers to do their jobs better and can be used as a tool to make workplace processes a lot more efficient and safer. For years, robots have been used in factories, costing less and making fewer mistakes than people. AI-enhanced robots are now advancing automation of manufacturing considerably and removing dangerous tasks from the shop floor. In offices, typewriters and white-out ribbons are much less preferable to desktop publishing, where these days, misspellings are spotted by software, taking a millisecond. Even typing itself, which causes repetitive strain injury and musculoskeletal strain can be replaced with voice recognition software. In human resources, AI could cut out qualitative biases that exist in workplace decisions.

EU-OSHA report ‘OSH and the Future of Work: Benefits & Risks of Artificial Intelligence tools in workplaces’

14 February 2019, EU-OSHA headquarters in Bilbao, Spain.

Dr Phoebe V Moore’s report was commissioned by the European Union Agency for Safety and Health at Work EU-OSHA to write the report ‘OSH and the Future of Work: Benefits & Risks of Artificial Intelligence tools in workplaces’. She launched this Report at the Bilbao Headquarters at the Focal Point seminar in Bilbao on the 14th February.

WOERRC Research Seminar: The Quantified Self in Precarity

12th February 2019 Sheffield University. This research seminar is hosted by the Work Organisation and Employment Relations Research Centre (WOERRC) part of the division of Work, Employment, People and Organisation (WEPO) at Sheffield University Management School in collaboration with the Digital Society Network.

Searching for (Artificial) Intelligence in the History of Work Design

Recording of my Weizenbaum Fellow Lecture

‘In her lecture on December 15, 2018, Dr. Phoebe V Moore presented work design phases, focussing on scientific management and systems operations research, where within each period, forces, technics and relations of production reflect and demonstrate respective perceptions for what human as well as machine intelligence is i.e. how it was perceived during each period – and how these perceptions of intelligence can be linked to productivity and the machinic, to identify what is artificial in artificial intelligence.’

What do self-learning artificial intelligence and machines mean for society and working life?

Recording of interview with Finnish journalist Tiina Heikkilä

New Social Research, Tampere University

‘Tietokone on apuväline, vaikka sillä olisi jatkossa käytössään enemmän dataa kuin ihmisen aivojen on mahdollista käsitellä. Päätökset tekee lopulta ihminen. Teknologia voi kasvattaa tuottavuutta ja lisätä työviihtyvyttä jos sitä ei käytetä vain työtahdin kiristämiseen ja työnkuvien kaventamiseen, sanoo Phoebe Moore. Moore on poliittisen taloustieteen ja teknologian apulaisprofessori Leicesterin yliopistossa.’

‘The computer is a tool, although it will have more data in the future than the human brain can handle. Decisions are ultimately made by a person. Technology can increase productivity and increase job satisfaction if it is not only used to tighten your work pace and narrow your job descriptions, says Phoebe Moore. Dr Moore is Associate Professor of Political Economy and Technology at the University of Leicester.’

2018

*Workshop and lecture: ‘Artificial Intelligence and Humans as Resource’, 28th November, Economizing Bodies and Behaviour series Goethe-University Frankfurt

*Panel lecture: ‘Artificial Intelligence and Humans as Resource’, 9th October, Artificial Intelligence and Capitalism, Kritik digitaler Arbeit

‘Artificial Intelligence and Humans as Resource’ abstract: Interest in artificial intelligence (AI) has reached hyped levels simultaneous to concern for human intelligence, as we face seeming intractable social issues caused by decades of technological developments in human resource and algorithmic and surveillant management practices with accelerated integration of the role of technology into workplaces, accompanied by shifts and experimentation in modes and relations of production. From the 1950s, humans have asked to what extent humans should or can compare our minds to machines. Earlier views on AI, so-called ‘GOFAI’, were representationalist, where researchers considered domains of experience to be fixed and context-free, where principles that determine behaviour are systematic. However, this line of reasoning relies on a transcendentalist ontology. This paper argues that the flaws in AI research have been ontological, where the human body and affective labour have not been considered relevant for intelligence and work. How affective resources will be acknowledged within AI practices is yet to be seen.

*Keynote lecture: ‘The Quantified Self in Precarity’, 7th July, Mobilising Economic Futures conference, New School Economics Society Goldsmiths University of London

*Workshop panel talk: ‘Risks in Digitalized Workplaces: The Future of Work Design and Trade Union Reponses, North and South’, 7-8 June, What enables a market to cross national borders? The role of institutions, networks conventions, ZiF, Bielefeld University, Germany

*Plenary panel talk: AI and the Future of Work  Nesta FutureFest Forward, 17th May, Nesta, London – Registration

*Workshop panel and plenary talk: ‘The Threat of Physical and Psychosocial Violence and Harassment in Digitalized work’, 24th May, EU-OSHA workshop Protecting workers in the online platform economy, Brussels

*Keynote lecture: ‘Digitalised Hire-ability’, 23rd – 24th May, Derby University, iCeGS 20th Anniversary Conference, The Enterprise Centre

*Workshop and plenary lecture: Criticizing Digital Labour Performance, measurement and the risks of the digitalized workplace  19th April, organised by Friedrich Schiller Universität (Jena), at Rosa Luxemburg Stiftung, Berlin

*Research seminar: ‘Digitalised Labour and the Risks Workers Face’, 9th March, Roskilde University, Department of Social Science and Business, Denmark

*Workshop: ‘Quantification of A(e)ffective Labour for Change Management’, 16th Feb., Machines & Measure Centre for Philosophy and Political Economy & Conference of Socialist Economists South Group, University of Leicester

*Agora ILO seminar: Risks of psychosocial violence and harassment in the digitalized world of work, Tuesday 6th Feb., International Labour Organization (ILO), Geneva (launch of my ILO/ACTRAV Report)

*Research seminar: The Quantified Worker Wed 31 Jan., Political Economy Research Centre, Goldsmiths University of London

*Keynote lecture: After Work: Life, Labour and Automation Sat 27 Jan., 10:00 – 17:00 University of West London

2017

*Conference presentation:  ‘The shifting landscape of work and working lives’ 30 Nov – 1 Dec. Chartered Institute for Personnel Development Applied Research Conference, Strathclyde University, Glasgow

*Day workshop: ‘Quantified Work’ 24 Nov. Digitalization and the reconfiguration of labor governance in the global economyLausanne Institut d’études politiques, historiques et internationales (Iephi) & Centre d’histoire internationale et d’études politiques de la mondialisation (Crhim)

*Expert panel: ‘Wearables: personalisation or surveillance?’ Sun 29. Oct London, 12:0013:00, Battle of Ideas debate, Frobisher Auditorium 1Tech futures, The Barbican

*Day workshop: ‘Emotion and Affect in Datafied Worlds’ Wed 1st Nov 10:00, University of Helsinki workshop, Think Corner, Helsinki

Note that I was funded by the British Academy/Leverhulme and the International Labour Organisation (UN) to carry out a good amount of the research reflected in the book and these talks.

COVER PIC final copy

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